Worried that you are not getting the broadband speed promised by your ISP?
Worried that you are not getting the broadband speed promised by your ISP?The FCC has an app for that.
The FCC issued notice reminding ISPs that they must disclose accurate information about connectivity speeds and services for home and mobile broadband. The FCC has received hundreds of complaints on the issue over the last several months.
The FCC would not comment on whether it had any ongoing investigations into ISP speed issues. Its transparency rule requires that ISPs make available information about expected and actual broadband speeds, pricing and fees, as well as network management practices, “such as congestion management practices and the types of traffic subject to those practices,” the notice reads.
“Consumers deserve to get the broadband service they pay for. No broadband provider can claim they didn’t know we were watching to see that they disclose accurate information about the services they provide,” said FCC chairman Tom Wheeler in a statement. The FCC’s transparency rule requires that consumers get the information they need to make informed choices about the broadband services they purchase. The FCC expect providers to be fully transparent about the details of their services, and we will hold them accountable if they fail on this obligation to consumers.
Consumers should test their home broadband speeds using online tests and notify the FCC if their Net service doesn’t meet its advertised speed. And to test mobile broadband speeds, the FCC has a Mobile Broadband Speed Test App for Android and iOS devices.
Complaints can be filed on the FCC’s site.
(Image Source: iCLIPART)