The results are in! Thank you to all of our valued clients who took the time to complete our third-quarter Microsoft Customer Satisfaction Survey. The surveys helped put Tech Experts among the top 5% of Microsoft Solution Providers in the U.S.
We had a record number of clients participate this quarter, and we’re pleased to announce that Tech Experts achieved a Net Satisfaction Index (NSAT) score of 195 out of a possible 200. This places us within the top five percent of Microsoft partners in the United States.
The NSAT score is how Microsoft and Tech Experts measure customer satisfaction based on weighted responses to survey questions.
Microsoft has introduced a third-party worldwide system that allows solutions partners to survey their clients using industry-proven methodology to track customer satisfaction.
Only Microsoft Certified and Gold Certified Partners are invited to participate in the survey, which is conducted quarterly by Palo Alto, California based TNS Prognostics.
If you have questions about the Customer Satisfaction Survey, or would be willing to participate in the fourth quarter survey, please call our office at (734) 457-5000, or send an email to email@example.com. Thank you again to all of our clients who participated! Watch for our next survey announcement, next quarter.