No one knows better than Sue Brey, Complete Packaging Inc.’s controller, how important it is to have a problem-free computer network. Complete Packaging specializes in just in time inventory and production of specialized, “total-solution” packaging products, primarily for the automotive industry.
Complete Packaging is an ISO-9001 and Q9001-2000 certified supplier. “We manufacture wood pallets, crates, boxes, and coil cradles,” said Sue, “and we are a distributor for corrugated shipping containers and set up boxes. Our customers rely on Complete Packaging to provide the right product, at the right price, on time.”
To handle their orders and customer service, Complete relies on a Windows Server 2003 network installed by Technology Experts, using an IBM server, and various IBM workstation computers.
The company has a high-speed T1 Internet connection, facilitating online order entry and email service for the company’s employees. A nearby warehouse facility is connected by a private, secure wireless network to the main office building, allowing computers at both locations access to the Internet service and data stored on the file server.
“We rely on our computers for accounting and manufacturing planning,” continued Sue. “Tech Experts also developed a specialized program we use to prepare the shipping paperwork we use to deliver our products to our customers.”
Complete uses Quickbooks for accounting, payroll and payables. “One of the recent projects Tech Experts did for us was upgrading our Quickbooks,” said Sue. “I was really happy the upgrade process went smoothly.”
Network downtime is costly for any business, but even more so for a company like Complete Packaging that relies so heavily on its computer systems.
That’s why Sue and Complete have invested in a support agreement with Tech Experts.
“One of the most strategic advantages we’ve found working with Tech Experts is that they’re a local company. The support agreement we have gives me peace of mind, knowing they’ll be here right away when I need them,” said Sue.
Sue summed it up best: “Wow! That is all I can say about the team at Tech Experts. It’s so nice to know that my entire network is handled so I can focus on running the business. I’ve worked with other computer consultants in the past and no one can touch their level of service or expertise.”