Castleman Eye Center has been in practice in the Downriver Area for over 35 years, providing routine eye exams, LASIK eye surgery, CK, cataract surgery, glaucoma treatment and diabetic eye exams for patients from all over the area.
The practice relies heavily on its IT infrastructure for internal communications, patient scheduling, medical billing, accounting and staff scheduling.
Kellie Pettinga is Castleman’s Practice Administrator. With three locations to manage, her days are full. A smooth-running computer network is essential to keeping on top of the busy medical practice.
“What we like most about working with Tech Experts is the reasonable pricing and prompt service,” explained Kellie. “In some cases, Tech Experts can fix problems on our systems remotely, resulting in an immediate fix. This is most helpful as we are a very busy medical office.”
After nearly 34 years in the same location, Castleman Eye Center moved to a new headquarters location last year. Tech Experts supported the entire IT systems move.
“We recently moved to a new location after being in our last office for 34 years,” said Kellie. “Tech Experts made the move quickly and efficiently. We had no worries about our computer systems at a very hectic, chaotic time!”
Tech Experts provides a comprehensive set of services for Castleman, including technical support, web and email services, Microsoft licensing management, and new equipment procurement.
Of all the services, Kellie says e-mail may be the most important.
“The biggest benefit working with Tech Experts brings us is having our own network and website,” said Kellie. “It’s great to have interoffice email and outer office email, since we have four locations to communicate with. That’s a huge advantage and time saver for our doctors and staff.”
The practice has worked with other IT support companies in the past, and has found Tech Experts provides the best support value.
“We have used Tech Experts for several years and have always found the technicians to be very knowledgeable and very quick to respond,” commented Kellie.
“The support team can be contacted via phone and if not available, will call back within 15 to 30 minutes, at the most.”
Castleman’s network consists of a Microsoft Windows 2003 Server located at the Taylor headquarters location with workstations located at additional locations in Troy, Southgate, and another facility in Taylor. Tech Experts provides both on-site and remote support for all the locations.
Kellie concluded: “I believe a well-supported in-office network has contributed to the success and how efficiently our business runs. And the tokens of appreciation Tech Experts sends us around holidays are a nice touch!”
To learn more about Castleman Eye Center and their services, call 800-403-0060, or visit their website: www.castlemaneyecenter.com.