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Is Google Wiretapping Your Calls?

Is Google Wiretapping Your Calls?

IntroductionIn October 2023, a class-action lawsuit was filed against Google alleging that the company’s “human-like” customer service product powered by generative artificial intelligence (AI) wiretapped customers without their knowledge or consent.The product, known as Google Cloud Contact Center AI (GCCCAI), is used to provide customer service support. By listening to and transcribing…

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Why You Need to Understand “Secure by Design” Cybersecurity Practices

Why You Need to Understand “Secure by Design” Cybersecurity Practices

Cybersecurity has become a critical foundation upon which many aspects of business rely. Whether you’re a large enterprise or small business, network security is a must. Cyberattacks can have long-term consequences. The frequency and sophistication of cyberattacks continue to increase. In 2022, IoT malware attacks saw a sobering 87% increase. Attack volume is also ramping…

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